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TERMS & CONDITIONS
SALES
There is no
minimum order requirement.
PRICES
Prices are
quoted in Pounds Sterling. We reserve the right to change
prices without prior notice and to correct clerical omissions and
errors on this web site.
PAYMENT
Payment should
be made with PayPal.
DELIVERY
UK. Mainland
Orders are
sent by Second Class Post, unless otherwise agreed, where an
additional cost will apply. These postal charges cover goods up to
the weight of 500g - For heavier items postage is likely to be surcharged.
Every effort
is made to maintain adequate stocks to facilitate the dispatch of
goods within 48 hours after an order is received. However, for items
not in stock please allow 14 days for delivery. If for any reason we
are unable to fulfill this promise we will contact you as soon as
possible to give an estimated delivery date, at this point you are
entitled to cancel your order, should wish to.
Overseas Delivery
Europe - by
Air (up to 21 days) Up to the weight of 200g. A charge of £3.95
for packing, postage and handling
will be added to the order. Orders are sent by Second Class Post,
unless otherwise agreed, where an additional cost will apply. These
postal charges cover goods up to the weight of 200g - For heavier
items postage is likely to be surcharged.
Rest of the
World - by Air (up to 21 days) Up to the weight of 200g. A charge of £4.95
for packing, postage and handling will be added to the order. Orders
are sent by Second Class Post, unless otherwise agreed, where an
additional cost will apply. These postal charges cover goods up to
the weight of 200g - For heavier items postage is likely to be surcharged.
SUITABILITY
AND SPECIFICATION OF THE GOODS
EssentialVitamins.co.uk
assumes that all goods ordered from them are suitable for the
purpose for which they are required. EssentialVitamins.co.uk is not
required to enquire further from the purchaser as to the use which
the purchaser wishes to put the goods. The purchaser acknowledges
that the goods will be used only in accordance with the specific
instructions included with the packaging of the goods and
EssentialVitamins.co.uk will not be liable for any fault or defect
caused as a result of the purchaser not following the specific
instructions. All specifications, pictures, figures, sizes and other
descriptions of the goods are approximate, and should not be relied
upon by the purchaser.
CANCELLATION
OF ORDER
Should
you wish to cancel an order which was placed online or by telephone
please contact us as soon as possible prior to despatch as
EssentialVitamins.co.uk products are not available on a sale or
return basis. Refunds or replacements will only be given on damaged
products, and this should be reported within 3 weeks of the invoice date.
If
you wait until the goods are despatched then you will be responsible
for the cost of return postage. You may cancel your order up to 7
days after receipt of the product. A returned product should be in
its original condition and where possible in their original packaging
with your purchase receipt. The original cost of the goods will be
refunded to you within 30 days of cancellation.
CUSTOMER
SERVICE AND SUPPORT
We are
committed to providing the highest standard of customer service. If
you have any problems with the service we offer or any queries
regarding your order or any other matter, please e-mail us at orders@essentialvitamins.co.uk
COMPLAINTS
Any complaints
received will be dealt with immediately and we endeavour to solve any
complaint within five working days.
Should you
have any complaint please contact us by: E-mail us at complaints@essentialvitamins.co.uk
SECURITY POLICY
Our
online order form uses a secure connection - SSL 3.0, RC4 with 128
bit encryption (High); RSA with 1024 bit exchange which has a
security certificate authenticated by Thwate. Payments are processed
through PayPal
These terms
will not affect your statutory rights as a consumer.
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